Telephony Support
Telephony Support
Embedded Files
24/7 Telephony Support
24/7 Telephony Support
Let Us Take the Calls, So You Don't Have To.
Let Us Take the Calls, So You Don't Have To.
We know that running a criminal defence practice doesn't stop when the office closes - but that doesn't mean your evening or weekend has to be interrupted.
365 Legal Services Ltd provides a fully managed out-of-hours telephony service, allowing your firm to remain available to clients 24 hours a day, 365 days a year, while giving you and your staff the freedom to switch off.
For firms that regularly instruct us, this service is provided completely free of charge.
A Professional Service Your Clients Can Trust
A Professional Service Your Clients Can Trust
Unlike many agencies, every out-of-hours call is answered by a legally qualified representative holding a valid Legal Aid Agency (LAA) PIN, enabling us to accept instructions directly from the Defence Solicitor Call Centre (DSCC).
Your clients receive the same professional, knowledgeable service they would expect from your own firm.
How It Works
How It Works
Once an instruction is received, we manage the entire process from start to finish.
We accept instructions directly from your firm or the DSCC.
We contact the relevant police station immediately.
We conduct an initial telephone advice call where appropriate.
We provide the custody suite with our attendance details and estimated time of arrival.
One of our experienced Solicitors, CILEX Members or Accredited Police Station Representatives attends promptly.
Comprehensive attendance notes, together with completed Legal Aid documentation, are returned directly to your firm.
Looking After Your Clients
Looking After Your Clients
Every telephone call is handled professionally, courteously and confidentially.
We record all enquiries, obtain the relevant client information and forward every message to your firm using your preferred method of communication.
Where a matter requires immediate attention outside the scope of our service, we will contact your nominated emergency point of contact without delay.
Why Firms Choose 365 Legal Services:
✓ Completely Free - Our out-of-hours telephony service is provided free of charge to firms that regularly instruct 365 Legal Services.
✓ Completely Free - Our out-of-hours telephony service is provided free of charge to firms that regularly instruct 365 Legal Services.
✓ Legally Qualified Call Handlers - Every call is answered by an experienced legal representative holding a valid LAA PIN.
✓ Legally Qualified Call Handlers - Every call is answered by an experienced legal representative holding a valid LAA PIN.
✓ Direct DSCC Acceptance - We accept instructions directly from the Defence Solicitor Call Centre, ensuring a seamless service.
✓ Direct DSCC Acceptance - We accept instructions directly from the Defence Solicitor Call Centre, ensuring a seamless service.
✓ Initial Telephone Advice - Where appropriate, we provide immediate telephone advice to clients before attendance.
✓ Initial Telephone Advice - Where appropriate, we provide immediate telephone advice to clients before attendance.
✓ Professional Representation - Your client is attended by an experienced Solicitor, CILEX Member or Accredited Police Station Representative.
✓ Professional Representation - Your client is attended by an experienced Solicitor, CILEX Member or Accredited Police Station Representative.
✓ Fast Communication - Messages and notes, outcomes and Legal Aid documentation are returned promptly following every attendance.
✓ Fast Communication - Messages and notes, outcomes and Legal Aid documentation are returned promptly following every attendance.
✓ Protecting Your Reputation - Every client is treated professionally, courteously and with the highest standard of care, ensuring your firm's reputation is maintained at all times.
✓ Protecting Your Reputation - Every client is treated professionally, courteously and with the highest standard of care, ensuring your firm's reputation is maintained at all times.
✓ Available 24 Hours a Day, 365 Days a Year - Whenever your clients need assistance, we're ready to help.
✓ Available 24 Hours a Day, 365 Days a Year - Whenever your clients need assistance, we're ready to help.
Spend More Time Living. Less Time On Calls.
Spend More Time Living. Less Time On Calls.
Imagine leaving the office knowing every out-of-hours call will be answered professionally by a legally qualified representative.
✓ No interruptions.
✓ No missed opportunities.
✓ No additional staffing costs.
Simply divert your out-of-hours telephone line to 365 Legal Services and let us take care of the rest.
Call us today on 07949 483359 to discuss our free out-of-hours telephony service.
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