We understand that every client we attend on your behalf is a reflection of your firm.

From the moment we receive an instruction, we act as an extension of your practice, ensuring your client receives the same high standard of professionalism, advice and representation they would expect if one of your own fee earners attended personally.

Every instruction is managed with efficiency, clear communication and meticulous attention to detail.

Once instructed, we take care of the entire process.

Our team will:

• Accept instructions directly from your firm or the Defence Solicitor Call Centre (DSCC).

• Contact the relevant police station immediately.

• Conduct an initial telephone advice call with your client where appropriate.

• Confirm attendance with the Custody Suite and provide an estimated time of arrival.

• Attend promptly with a suitably qualified legal representative.

• Keep your firm updated throughout the detention where required.

• Report the outcome promptly.

• Return comprehensive attendance notes together with all completed Legal Aid documentation.

You can have complete confidence that every aspect of the attendance is handled professionally from beginning to end.

Experienced Legal Professionals

Our team consists of carefully selected:

• Solicitors

• CILEX Members

• Accredited Police Station Representatives

Every member of our legal team:

• Has extensive experience in criminal law.

• Holds an Enhanced DBS Certificate.

• Maintains Continuing Professional Development (CPD) compliance.

• Receives regular supervision, quality assurance and ongoing training.

• Is committed to delivering exceptional client care.

We don't simply recruit qualified professionals—we select individuals who share our values and represent our clients to the highest possible standard.

Comprehensive Police Station Representation

We provide representation for:

• Arrests at all police stations.

• Voluntary Interviews Under Caution.

• Re-interviews.

• Interviews at prisons.

• Interviews conducted by other prosecuting authorities, where legal representation is available.

• Advice and assistance throughout the detention process.

Whether the allegation is straightforward or complex, your client will receive knowledgeable, independent legal advice from an experienced criminal law professional.

Extensive Regional Coverage:

Our representatives are strategically positioned throughout the North East, enabling us to provide rapid attendance across:

• Northumbria Police

• Durham Constabulary

• Cleveland Police

• North Yorkshire Police

Our network allows us to attend many police stations within 15 to 30 minutes, ensuring minimal delay for both your client and the investigating officers.

Where required, we can also arrange representation outside our core operating area.

Legal Aid Compliance:

Every attendance is completed using our bespoke, LAA-compliant documentation.

We obtain a signed CRM14 eForm where appropriate and return all attendance notes, Legal Aid documentation and supporting paperwork directly to your firm without delay, helping to maximise efficiency and support Legal Aid claims.

✔ Available 24 hours a day, 365 days a year

✔ Solicitors, CILEX Members and Accredited Police Station Representatives

✔ Enhanced DBS checked and CPD compliant

✔ Direct acceptance of DSCC instructions

✔ Initial telephone advice where appropriate

✔ Prompt attendance across the North East

✔ Comprehensive attendance notes and Legal Aid documentation

✔ Professional representation that protects your firm's reputation

✔ Competitive fixed rates

✔ No long-term contracts

More Than Police Station Representation

Our relationship with our clients doesn't end when the attendance is complete. As a full-service legal support provider, we also offer:

✔ Out-of-Hours Telephony

✔ Bail Management

✔ Prison Attendance

✔ Process Serving

✔ Investigations

✔ Appropriate Adult Services

✔ Subject Matter Expert Reports

By bringing these services together under one trusted provider, we help criminal defence firms reduce administration, improve efficiency and ensure every client receives the highest standard of service.

Professional. Reliable. Trusted.

At 365 Legal Services Ltd, we believe that exceptional service is the reason firms continue to instruct us.

We don't rely on contracts—we rely on consistently delivering prompt attendance, professional advice and exceptional client care.

When your client needs representation, your reputation is our priority.

365 Legal Services Ltd - Protecting your clients. Protecting your reputation. 24 hours a day, 365 days a year.